Returns and Cancelllation

Withdrawal from the contract

Cancelling goods
The Consumer Contracts Regulations - which came into force on 13 June 2014 and implement the Consumer Rights Directive - give you rights when shopping online, so you’re covered if things go wrong.

Your right to cancel an order for goods starts at the moment you place your order and ends 14 days from the day you receive your goods.

If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch.

This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.

To exercise the right of withdrawal from the contract must inform the Seller in writing or by electronic means.

Contact information:


Withdrawal procedure

In case of withdrawal from the agreement we return all received payments associated with the agreement, which relates to a withdrawal from the contract (with the exception of additional costs arising from the selected by customer how to provide other than the cheapest way of delivery offered by us).
The payments are returned immediately, not later than within 14 days from the date of delivery of the goods to Irys Cosmetics Ltd.
The deadline for returning the goods expires after 14 days from the date on which You have advised us to withdraw from the contract. In the case of references things you bear the direct costs of returning the product to us .
You are responsible for a reduction in the value of things arising out of the use of it in a way other than necessary to establish the nature, characteristics and functioning of things .
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